Custom Name Genesis Logo Color Flame Pattern Printed 3D Polo Shirt

Product Information:

• Material: Mesh cloth 95% polyester + 5% spandex, flat knit collar.
• Moisture Wicking lightweight fabric.
• Soft and stretchy fabric gives you comfy all day long.
• Our size is standard US size. Also, If you are not sure of your size, please read the size information in the product description in order to choose your own size! Some styles do run small so if you are deciding which size to pick, It,s best to go up one size. Just to be safe.
• Garment care: Machine washes with similar colors (under 40 ?), hanging dry, slight ironing to keep the shape.

Note:

• Since the size is manually measured, please allow a 1 - 3cm dimensional different.
• Due to the different monitor and light effects, the actual color of the item might be slightly different from the visual pictures.

• REFUND POLICY

   

  First and foremost, Troyp extends its gratitude for choosing us as your outlet.

   

  ACCEPTABLE PAYMENT METHODS

  Troyp adheres to the highest Payment Card Industry (PCI) standards using cutting-edge SSL Encryption technology to ensure secure checkout via:

  • PayPal
  • Credit Card

   

  ORDER TRACKING

  After completing and shipping your order, a confirmation email with a tracking link will be sent for easy monitoring of your parcel on your phone or computer. Please regularly check your tracking number to avoid any issues.

  If there's no tracking information available, it means the carrier hasn't processed the package yet. Once scanned into their system, tracking events will appear.

   

  INCORRECT ADDRESS

  We cannot issue a refund if the order isn’t received due to an inaccurate or incomplete shipping address provided during checkout. If your parcel is held at the post office due to an incomplete shipping address, contact your local post office to complete it for delivery. Within 12 hours of placing an order, contact us immediately to correct or complete your shipping address. Beyond 12 hours, order details cannot be changed, so please use the tracking number to coordinate with your local post office.

   

  EXCHANGES, RETURNS, AND REFUNDS

  For exchanges into different sizes/designs, we offer a discount coupon for a new order. We don't accept returns due to expensive return shipping costs. A refund is possible within 1 hour of purchase completion. Orders can't be canceled or refunded once in the manufacturing process. We replace products with printing mistakes at no cost. Refunds won't be issued for quality-related claims as individual expectations vary.

  If a refund is approved, it will be credited back to your original payment method within 5 business days.

   

  ORDER MODIFICATIONS AND CANCELLATIONS

  • Cancellations: Orders can be canceled within 1 hour of placement due to our on-demand manufacturing process. After that, cancellations aren't feasible.

  • Modifying Orders: Contact our Customer Support team at murielhickyhau@gmail.com within 12 hours to modify your order. Requests after this period won't be entertained.

   

  DEFECTIVE/INCORRECT/DAMAGED/STOLEN/LOST ITEM

  For defective/damaged/incorrect items or lost/stolen packages, email us at murielhickyhau@gmail.com with your order number for assistance. We don't address cases reported after 7 days of order receipt.

   

  CUSTOMS FEES

  Recipients are responsible for taxes, duties, and customs fees. Contact your local customs office for specific information on your country’s customs policies. Unpaid customs fees may lead to package retention or destruction, and we cannot offer a refund in such instances.

   

  Opening Hours: Mon to Fri – 9 AM to 5 PM UTC -8